How can we help you?

Live Chat

Chat with our support team

Call Us

24/7 phone support

Help Guides

Detailed tutorials

Community

Ask the community

Popular Topics

How do I reset my password?

To reset your password, click the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to create a new password.

How can I change my email address?

Go to Account Settings > Personal Information > Email. Click 'Edit' and follow the verification process to update your email address.

Where can I track my order?

You can track your order in your account under 'Order History' or use the tracking number provided in your shipping confirmation email.

How do I cancel an order?

To cancel an order, go to 'Order History' and select the order you want to cancel. If the order hasn't shipped, you'll see a 'Cancel Order' button.

What shipping methods are available?

We offer Standard (5-7 business days), Express (2-3 business days), and Next Day delivery options. Shipping costs vary based on location and method.

Do you ship internationally?

Yes, we ship to over 190 countries. International shipping times and costs vary by destination.

What is your return policy?

Most items can be returned within 30 days of delivery. Items must be unused and in original packaging. Some restrictions apply to certain products.

How do I start a return?

Log into your account, go to 'Order History', select the item you want to return, and click 'Start Return'. Follow the instructions to print your return label.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various digital payment methods including Apple Pay and Google Pay.

Is it safe to save my payment information?

Yes, we use industry-standard encryption and security measures to protect your payment information. Your card details are never stored on our servers.

Still Need Help?

Our support team is here to assist you

Live Chat Support

Get instant help from our support team. Available 24/7.

Start Chat

Phone Support

Call us anytime at 1-800-HEWAD-HELA

Call Now

Email Support

Send us an email and we'll respond within 24 hours

Send Email

Help Resources

Help Guides

Step-by-step tutorials and guides for common tasks

  • Account setup
  • Payment methods
  • Shipping guide
  • Returns process

Quick Solutions

Fast answers to common problems

  • Password reset
  • Order tracking
  • Payment issues
  • Account security

Safety Center

Learn about our security measures and policies

  • Buyer protection
  • Safe shopping
  • Privacy policy
  • Terms of service